Agent Panel

Dashboard Tab

• Dashboard
• Agent Directory
• My Profile
  • Account
  • Preferences
  • Signature

Users Tab

• User Directory
  • What is a User?
  • Add New Users
  • User Import via Copy/Paste
  • User import via CSV file
  • Guest User vs Registered User
  • Managing Registered Users
  • Reset a User’s password
• Organizations

Tasks Tab

• Tasks

Tickets Tab

• Advanced Search
  • Custom Columns:
  • Quick Filters:
• Tickets
  • Ticket Header
  • Ticket Thread
• Personal queues
  • What is a Custom Queue?
  • What is a Custom Column?
  • How do I create my own personal queues?
  • Where can I edit the personal queues I create?
  • How do I add/modify columns to a personal queue?
  • Adding Columns To A Personal Queue
  • Adding Quick Filters

Knowledgebase Tab

• Knowledgebase
  • Add Canned Response
  • Add FAQ to Category of the Knowledge Base